The PGY2 Ambulatory Care Pharmacy Residency is a 12-month program that provides specialized training in ambulatory care. The longitudinal practice site for the program is the Winter Haven Family Health Center II. Our program is integrated with the FSU Family Medicine Residency and is designed for residents to interact with other healthcare providers in a primary care clinic located within a medically underserved community. We serve a diverse primary care patient population of all ages – pediatrics to geriatrics – with different backgrounds, beliefs, and medical conditions. We strive to improve patient outcomes by promoting collaboration and interprofessional education.
PGY2 Ambulatory Care Pharmacy Program
PGY2 pharmacy residency programs are built on Doctor of Pharmacy (Pharm.D.) education and PGY1 pharmacy residency programs to contribute to the development of clinical pharmacists in specialized areas of practice. PGY2 residencies provide residents with opportunities to function independently as practitioners by conceptualizing and integrating accumulated experience and knowledge and incorporating both into the provision of patient care or other advanced practice settings. Residents who successfully complete an accredited PGY2 pharmacy residency are prepared for advanced patient care, academic, or other specialized positions, along with board certification.
Program Summary:
The Winter Haven Family Health Center II emphasizes a team-based approach in preventive care and advanced medication management for acute and chronic health conditions encountered in the ambulatory setting. The goal of our program is to provide compassionate, patient-centered care as part of an interdisciplinary team in the primary care setting. Working with physician providers in the clinic occurs throughout the year. Our pharmacist(s) work directly alongside our physicians to manage chronic health conditions, including:
- Anticoagulation
- Type 2 Diabetes
- Hyperlipidemia
- Hypertension
- Asthma
- COPD
- Tobacco dependence
- Obesity
Secondary practice sites provide experience in other important areas of ambulatory pharmacy. The longitudinal experience is integrated with a block schedule, including:
- Transitions of Care I
- Transitions of Care II/Clinic
- Family Medicine
- Medication Assistance Program
- Population Health Pharmacy
- Cardiology
- Geriatrics
- Ambulatory Pharmacy Management
Other longitudinal experiences include:
- Longitudinal pharmacy practice
- Teaching medical residents, students, and other healthcare learners
- Project management include presentations, protocol review and updates, and a major research project
- Leadership development through participation in meetings, workgroups, and committees
Elective rotations may include:
- Multispecialty Clinic
- Academia/Graduate Medical Education
- Weight Management
- And other experiences based on the interests of the resident
Program Benefits:
- Competitive Salary
- Medical Plan with prescription drug coverage
- Dental and Vision Plans
- Paid Time Off (PTO)
- Opportunity to Contribute Pre-tax Dollars to a 401 (k) Plan
- Life Insurance, Short- and Long-Term Disability Coverage, Accidental Death and Dismemberment Coverage
- Professional Travel Reimbursement
- Team Member Services: Team members receive a discount rate on a variety of events, programs, and tickets to area attractions
Requirements:
- Participation in, or completion of, an ASHP accredited or ASHP candidate status PGY1 pharmacy residency.
- Graduate from Accreditation Council for Pharmacy Education (ACPE) accredited degree program or one in process of pursuing accreditation.
- Ability to be fully licensed as a pharmacist in Florida within 90 days of beginning residency.
- Online application through PhORCAS for applicants participating in the Match.
- Letter of intent
- Current curriculum vitae
- Three letters of recommendation
- Official transcripts from all colleges of pharmacy attended.
- The applicant must participate in an interview.
Application Process:
Residency candidates should submit all requirements for acceptance through the PhORCAS website. Once submitted, applications will be reviewed and candidates will be selected for on-site interviews. After the interviews are completed, a rank list will be submitted to ASHP via the National Matching Service. The ASHP Resident Matching Program will provide the program with the matched candidates.
Deadlines:
PhORCAS application deadline: January 10

Program Leader
Madison McDonald, PharmD, BCACP
Dr. McDonald received her PharmD degree from Butler University College of Pharmacy and Health Sciences in 2020. She subsequently completed a Community-Based PGY1 with the University of Iowa at Greenwood Pharmacy and Compounding Center in Waterloo, Iowa. She then completed a PGY2 residency in Ambulatory Care at AdventHealth East Orlando. She joined Baycare’s Ambulatory Pharmacy Department as the GME Pharmacy Clinical Coordinator with the Florida State University Family Medicine Residency at Winter Haven Hospital in 2022.
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Kaylie Quintero, PharmD, BCACP, CDCES
Population HealthKaylie Quintero, PharmD, BCACP, CDCES
Population Health -
Lacey Charbonneau, PharmD, BCGP
Transitions of CareLacey Charbonneau, PharmD, BCGP
Transitions of Care -
Laura Johnson, PharmD, BCPS
Heart Function ClinicLaura Johnson, PharmD, BCPS
Heart Function Clinic -
Lauren Verbosky Anthony, PharmD, MS
Ambulatory Pharmacy ManagementLauren Verbosky Anthony, PharmD, MS
Ambulatory Pharmacy Management -
Marissa Rogoff, PharmD, BCACP
Medication Assistance ProgramMarissa Rogoff, PharmD, BCACP
Medication Assistance Program -
Melissa Ramsey, PharmD, BCACP
Pharmacy Specialty ClinicMelissa Ramsey, PharmD, BCACP
Pharmacy Specialty Clinic
Victoria Isgett
PGY2 (Amb Care) - Winter Haven Hospital
Why did I choose to complete a residency?
I knew completing residency was an investment into my future success as a Clinical Pharmacist and overall personal growth. Residency serves as a foundational step towards my long-term personal and professional goals. It is also the place to learn and grow confidence and character building when working as an interdisciplinary team.
Why did I choose Winter Haven Hospital at BayCare?
I chose to early commit to WHH/Winter Haven Family Health Center II because of the design in learning alongside the medical residents, familiarity with the clinic and preceptors from my PGY1 elective rotation at the clinic, and the values of the program. I wanted to pursue a program that would push me to develop confidence in my clinical skills and abilities, while also prioritizing my well-being.
Victoria Isgett| PGY2 (Amb Care) - Winter Haven Hospital
Why did I choose to complete a residency?
I knew completing residency was an investment into my future success as a Clinical Pharmacist and overall personal growth. Residency serves as a foundational step towards my long-term personal and professional goals. It is also the place to learn and grow confidence and character building when working as an interdisciplinary team.
Why did I choose Winter Haven Hospital at BayCare?
I chose to early commit to WHH/Winter Haven Family Health Center II because of the design in learning alongside the medical residents, familiarity with the clinic and preceptors from my PGY1 elective rotation at the clinic, and the values of the program. I wanted to pursue a program that would push me to develop confidence in my clinical skills and abilities, while also prioritizing my well-being.
About Us

We strive to provide excellence in pharmacy training at all of our sites and offer a wide variety of training opportunities that prepare our graduates to excel at the next level of their career.
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Winter Haven Hospital lies at the center of Central Florida. Nearly equal distance from Tampa Bay and the space coast, our location provides quick access to a variety of theme parks, beaches and other unique experiences.
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